What Is Your BIM Management Style?

 

The role of a BIM Manager is quickly becoming a high-in-demand position as the Building Information Modeling (BIM) market is predicted to triple in value from 2017 to 2027. Being a BIM Manager consists of overseeing the production of project information models containing 3D visualizations that bring together data, drawings, and schedules associated with a project’s design and construction phase. They also act as communicators between the client, designers, contractors, and the supply chain. To help BIM Managers figure out their management style within the role, we have created a quiz that will distinguish which style they are and their strengths. 

The quiz is a quick five questions and has numerous management style outcomes. The outcomes are project savior, standards enforcer, brain trust, BIM geek, and entrepreneurial BIM Manager. Listed below are the descriptions of each style. 

Project Savior – You are a hard worker and will always go above and beyond to ensure the task is finished. You are a very dependable employee. 

Standards Enforcer – You are a stickler to the rules and always make sure that BIM standards are met. You are always double and triple-checking your work. 

Brain Trust – You are the person that everyone turns to when they have a question. Many refer to you as a walking encyclopedia. 

BIM Geek – You are a BIM know it all and you are always looking to learn more. Even during your downtime, you are likely to be expanding your knowledge about BIM. 

Entrepreneurial BIM Manager – You are innovative, driven, and always on the path to success. You are always coming up with new ideas and solutions. 

Are you interested in taking the quiz for yourself? Just follow this link and find out which BIM management style is yours! BIM Manager Quiz – UNIFI (unifilabs.com) 

Regardless of your management style, if you are a BIM Manager or work in the AECO industry, UNIFI Labs, the industry-leading content management platform, can help you and your organization. With ROIs like saving your designers an hour a day and saving your firm thousands of dollars annually, it’s worth a try! 

UNIFI Pro Version: 3.9.5

OVERVIEW

UNIFI Labs is pleased to announce that our 3.9.5 software release is now live! This release introduces UNIFI support for Revit 2023.

For more information on this update, please read below and remember you will need to update UNIFI to be able to access this update. Please click here to do so now.

New Functionality

UNIFI now supports Revit 2023!

o Files from prior Revit Versions are automatically upgraded in UNIFI

o Users can batch export, harvest, and upload Revit 2023 files and system types

o Users can insert directly into Revit 2023 projects from UNIFI

bug fixes

o Issue resolved around error installing the Rhino add-in.

AND MORE!

UNIFI no longer supports Revit 2017 connections:

o Revit 2017 files can still be uploaded and automatically upgraded by UNIFI; all existing Revit 2017 files remain unchanged

o Users can no longer batch export, harvest, or insert from Revit 2017 with UNIFI

WRAP UP

Thank you for being a valued UNIFI customer and taking the time to check out our release, which you can access here.  In the near future, you will have the opportunity to earn a UNIFI certification and share your achievement on LinkedIn. Stay tuned for more details!  

Until next time,  if there’s a feature, update, or bug fix you’re hoping for in a future UNIFI release, please don’t hesitate to let us know. 

A Day In The Life Of A Customer Success Director

 Are you amazed at our customer’s onboarding experience being 9.8/10 across 40,000+ global users? Have you ever wondered how we were able to achieve that? Well, we can happily blame our Customer Success team! We decided to start our Customer Success team to journey with our customers as we know firsthand how difficult it is to adopt new tools amidst a highly fast-paced industry effectively. Our Customer Success team lives and breathes doing whatever possible to help our customers gain the necessary knowledge of our platform, gets all their questions answered about adoption and beyond, and troubleshoots any issues as they arise.

One of the key players on the Customer Success team is our Customer Success Director, Scott Shiple. Scott and the Customer Success team are responsible for being strategic and supportive to the customer. In this blog, we will go through the day-to-day of UNIFI’s Customer Success Director to see how he makes the magic happen.

From the time a prospect considers UNIFI, the customer success team participates in the demo. Once they officially become customers, they start their onboarding journey with the CS team, which goes into the support phase. Rather than functioning as a customer support agent, Customer Success Directors form a direct relationship with customers and provide them with timely value propositions. This helps customers grow and achieve their goals within BIM and as a broader business; UNIFI’s Customer Success Director Scott Shiple states, “Luckily, the Customer Success is an industry full of bright and diverse individuals with a wide array of skillsets and backgrounds, this meaning you do not need to specialize in anything. If you enjoy tech, problem-solving, and helping others, I would consider it seriously.” There are some crucial skills to be considered “the ideal Customer Success Director,” though. This skill set includes allowing yourself to be adaptable, enjoy problem-solving, thinking creatively, communicating effectively, vast organization, and genuine empathy. Our team uses this skill set to work with our customers, ensuring their happiness throughout all stages of the buying process and after.

What many love about the Customer Success Director role is the day-to-day tasks that vary, making each day different from the next. One task that never changes is ensuring the customer stays happy and knowledgeable about the UNIFI platform, which our customers at UNIFI can back up. As Steinberg Hart stated, “Thanks to their team of customer success superstars, implementing UNIFI was smooth and effortless.” Other critical daily tasks our team handles are a mix of running Kickoff Calls, onboarding new customers, working through strategy, retraining long-term customers, having QBRs, or developing customer resources; every day brings a new task and back-to-back calls that are rarely the same. Scott Shiple, our CS Manager, states that his favorite part of the role is “working with the many roles Customer Success opens you to. Working across departments with other colleagues while understanding customers’ goals when they initially purchased software, then seeing those goals be met is what’s most satisfying.” With all the different responsibilities, every day in the life of a Customer Success Director is unique at UNIFI.

A notable example of this is how UNIFI Labs and their customers have received so much help and support from the customer success team; as Binnies has stated, “UNIFI was the clear content management choice for ease of inserting into Revit, versioning, and best in class Customer Success team.” and Coral Homes stating as well, “UNIFI is the best content management system for both functionality and customer support.” We have many other happy customers due to our customer success team; Scott Shiple, CS Manager, states how we obtain that, “Our goal here at UNIFI is to help every customer, both new and established. Through a very in-depth onboarding process, we’re there for the customer every step of the way to ensure both short-term and long-term goals are understood and met. I’m happy to say the customer’s journey at UNIFI doesn’t stop once onboarding is completed either; we continue to meet with customers quarterly for business reviews, retraining, and strategy calls.”

As you can see, being a Customer Success Manager is a lot of work but most definitely worth it, as you get to be the reason why a customer smiles at the end of any meeting or phone call with your organization. Interested in reading more stories about how our customer success team has created some delighted customers? Just click on the link and read away! Testimonials – UNIFI (unifilabs.com)

Employee Spotlight: Elena Poot

Employee Spotlight: Elena Poot

For the month of June, we are pleased to feature Elena Poot, one of our most tenured employees and esteemed trivia champion, who works behind the scenes as a Senior Software Engineer at UNIFI.  Elena is a Swiss army knife with development skills that blows her colleagues away and is to thank for many of the robust features UNIFI customers enjoy.  

We recently sat down with Elena to learn more about her experience at UNIFI! Elena shared some of her experience in her own words that are captured below: 

➊ What has your experience been with our company culture? 

We have more cohesiveness as a team than anywhere else I have ever worked. I not only know people in unrelated departments, but I have some understanding of what they do, enough to understand that there isn’t really any such thing as an unrelated department. I understand how my work affects them, and vice versa. I’ve never worked for a company that strived for that, much less achieved it. I’ve also had casual (non-business) conversations with many of them and gotten to know them as people. 

➋ What are some things you have noticed about our leadership team? 

They work here just as I do. We have different jobs, but we’re all working towards the same goals. They request our input, and then they acknowledge and act on it. I’ve worked at companies where the bosses hold themselves apart from the workers. At UNIFI, I feel like we’re all working together, rather than leadership giving orders and the rest of us just doing what we’re told.  

➌ What parts of our mission do you connect with? 

I connect with enabling common data environments. Computers excel at managing data, but if each system keeps its data apart from others, its usefulness is limited. When you can connect systems by making their data meaningful to each other, each of those systems is more powerful, and the organization solves several inefficiencies and may find entirely new ways to make use of the data they already have.  

➍ What has been your biggest accomplishment on the team?  

Given what I do, this is the only sentence in this answer readable by non-geeks. 🙂 I built the current version of the system we call the Farm (but I didn’t name it), which is almost entirely serverless. It runs on a library that allows a program to run a bit at a time, e.g. in lambdas, saving its entire state once it’s out of time or things to do, until it’s woken by an external event (usually the completion of a task it initiated), and then it continues where it left off. It’s like working with promises, or async/await, but each response to an event is a separate run of the program and is likely on a different machine. It runs primarily on AWS Lambda and AWS SWF.   

➎ What benefits are your favorite and why?  

I would say unlimited PTO. I am one of those people that would hoard vacation time in case of need. Now that I know I can take time off if I need to, I don’t have to do that, so I can take vacation time because I want to, not just when I have to.  

Before working here, what was an exciting job you had? 

Probably the most interesting job before UNIFI was done here shortly after the merger (see below) when we were transitioning away from doing consulting work. It was one of the last external projects I worked on before we were exclusively focused on UNIFI itself. It was a system for doing studio-quality audio collaboration over the internet called ConnectionOpen. I keep in touch with the customer, they’ve had several iterations since we worked on their system, but some of my logic is still at the core of it. It’s amazing to use, it truly sounds like you’re sitting in the same room. 

➐  What drew you to UNIFI originally? And how has UNIFI changed since? 

I started with Reliant Programming, one of the two companies that merged to create UNIFI. I originally started with Reliant because I had worked with some of the employees at other jobs. We were a consulting firm at that time, so there has been a complete change since then. As they’re completely different businesses. Consultants are brought in to solve a specific problem, and there is no continuity. Every project is different, for every customer with different needs and goals, and once you build a solution for that customer, you’re on to something completely different for someone else. Even though some of those projects are very interesting, it’s much more satisfying working for a company that develops our own products and services, as all the parts fit together and work and evolve towards a common set of goals. Even when we roll out new products, they’re in service to those same goals. 

List a couple fun facts about you? 

I love music and listen to bands from all over the world. Every member of my family has a different first language (Dutch, French and English for Dad, Mom and me). 

Dan Reid, UNIFI’s Chief Technology Officer said it best, “Elena’s role is foundational at UNIFI, and her day-to-day tasks are focused on the back-end development of our software. In particular, she builds, maintains, and further develops a subsystem we refer to as “the Farm”, which is a highly scalable, cloud compute processing and workflow system that takes advantage of the latest technology and lets UNIFI offer unique services such as Revit model migration, 3D preview images, and parameter mapping.”        

 Dan is not alone in his admiration for Elena. Her “let’s get it done” attitude and warm personality makes her beloved by all of her colleagues at UNIFI. She is an essential piece of the UNIFI puzzle and we are extremely grateful to have her on the team. 

 Are you interested in a career at UNIFI to work with great people like Elena? Follow the link to see all our open opportunities and benefits! Careers – UNIFI (unifilabs.com)